Saturday, August 18, 2018  

Running Out of Gas,” an interactive, non-audio consumer safety module from the Propane Education & Research Council (PERC), can help you give your customers this valuable safety information.

Dear Valued LP Gas Customer:
While LP gas (propane) is a very safe and reliable heat source, like all gas, if it leaks, it can cause injury, death, and property damage.  As your LP gas providers, we take your safety seriously.  Therefore, we are reminding you of safety procedures you must follow to ensure that you and your family are safe when using LP gas. 
 Below are several precautions that we want to highlight:
 If you smell LP gas, if you think you hear gas escaping, or if a gas detector is alarming,
IMMEDIATELY put out all smoking materials and other open flames,
Do not operate lights, appliances, thermostats, garage door openers, telephones or cell phones,
IMMEDIATELY get everyone out of the building or area where you suspect gas to be,
Turn off the main gas supply valve on your propane tank(s) if it is safe to do so, by turning the shutoff valve to the right (clockwise),
Call your propane retailer from a neighbor’s home or other nearby building or use your cell phone from a safe location outside the premises and away from the gas leak area.
CALL 911 or your local fire department if you can’t reach your propane retailer,
Do not re-enter the building or area until your propane retailer or safety personnel tell you it is safe.
Before you attempt to use any of your propane appliances, your propane retailer or a qualified service technician must check your entire gas piping system to ensure that it is leak-free.
 LP gas can cause injury, death or property damage if it leaks and ignites.To prevent this, do the following:
Everyone in your family should scratch and sniff the blue circle on the attached brochure.Learn what LP gas smells like.
Buy, install and maintain at least one LP gas detector per manufacturer’s instructions, which is designed to alarm when gas has leaked.This is because there are some situations where you may not be able to smell LP gas.If alarm goes off, take the same precautions as if you smell gas.
Exposure to Carbon Monoxide (CO) can cause injury or death.
To prevent this, do the following:

Buy, install and maintain a Carbon Monoxide detector per manufacturer’s instructions, which is designed to alarm when CO is detected. This is because you typically cannot taste or smell CO, which is produced from appliances that are not operating properly
Everyone in your home should be aware of the symptoms of CO, including Headache, Dizziness, Fatigue, Shortness of breath and Nausea.
If you or a family member shows physical symptoms of CO poisoning, get everyone out of the building and call 911 or your local fire department.
Do not try to repair, modify or alter your propane piping system or connected appliances.Only allow qualified personnel to work on it.
DO NOT attempt to relight any pilot lights. If a pilot light has gone out there may be a safety problem. Call your propane retailer at 800-942-4665 to relight all pilots or contact a qualified service technician to perform service or maintenance on you propane appliances.
AVOID RUNNING OUT OF GAS. Safety hazards, including fire or explosion can result.
If you have run out of LP gas or your service has been interrupted, call us immediately at 800-942-4665 so that we can come out and inspect your gas piping and check for leaks. Arrangements then can be made to relight the pilot lights by a qualified technician.
If you have run out of gas, you need to do the following:
Close the service valve on your LP gas tank.
Shut off all gas valves for appliances that use LP gas.
In addition to the attached documents, you can learn more about safety precautions that need to be taken for safe use of LP gas in your home or business at  This website contains a link to a product safety brochure and a product safety manual with extensive information on propane safety.  To educate your kids on propane safety, go to
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